Öhlins ASA není tak úplně Öhlins

Hello,
I have problem with new Öhlins dampers from you. Settings of ESA not works, both dampers are still in "soft" mode. I extracted the dampers from motorbike and the center pin in the piston rod be tough going. The original WP dampers and the Wilbers dampers, center pin for ESA moves with a force of less than 100 grams (measured on personal scale) but the pin in the Öhlins damper moves with a force of more than 4 kilograms! The stepper motor in lower end of damper doesn't exert that much power. The extender of pin itself moves easily, it falls out of the piston rod by its own weight.

How can it be solved? Put any lubricant to the hole in piston rod? Shall I return the dampers to you for repair? Do the dampers have an international warranty and will be repaired by Öhlins in the Czech Republic?

Best Regards

Hello,
you wrote: "please don't listen some fake mechanic... we have specialist Andreani from 30y experience in suspesion"

I don't listen some fake mechanic, I installed the shock absorbers myself. I have been servicing my own cars and motorbikes for over 40 years. I travel the Europe with them, I take care of them with love, I go on trips to the Dolomites, the Alps, the Balkans, ...

You wrote: "install it and enjoy it, there are not problems" isn't possible, resp. first part is OK, suspension installed with no problem. But during the first drive enjoy didn't happen. The shock absorbers still are soft, even if I set the ESA to normal or sport. When I put a small shopping to topcase, the motorbike swings like a ship when I driving on bumpy road.
After returning from the ride, the analysis was in steps:
1) disconnecting the ESA cable from the shock absorber and connecting another spare lower eye (hook), if the stepper motor is moving - OK
2) dismounting the shock absorbers from motorbike, dismounting the lower eye from the shock absorbers and test if the stepper motor is moving - OK
3) mounting the lower eye with stepper motor back to the shock absorber, connecting to ESA cable, change the ESA on motorbike from soft to hard, disconnecting the ESA cable, dismounting the lower end from the shock absorber - the stepper motor is in the lower position, for soft setting
4) I lightly press the center pin on the piston rod in with my hand - it is not moving, I will push with more force - it is difficult to move
5) I'm trying the original WP shock absorber - the center pin can be easily pressed with a finger
6) I'm extract the Wilbers shock absorber from the bike BMW R1200 ST of my wife - the center pin can be easily pressed with a finger
7) I put a WP damper on the personal scale, turn on the scale, press the pin, the scale shows 0 = the power less than 100 grams
8) I put a Wilbers damper on the personal scale , turn on the scale, press the pin, the scale shows 0 = the power less than 100 grams
9) I put the Öhlins damper from you on the personal scale, turn on the scale, press the pin, more press the pin, the scale shows 4,2 kg!

After this procedure I wrote to you. Immediatelly. The shock absorbers were not touched by a stranger's hand, not any "fake mechanic", not any other person.

I bought from you, that's why I'm writing to you. You are the first I am writing to about this problem. I am asking for your advice on how to fix it. In the current state, it is not possible to use the shock absorbers from you. Driving with them isn't enjoy, still in soft mode ESA mode. When I put a small shopping to topcase, the motorbike swings like a ship when I driving on bumpy road.

Help me, please. You already have a excellent feedback on ebay from me, I would hate to change it and ruin your reputation.
Best regards and with respect

Hello,
with all due respect, you don't understand me. Setup is OK, your work is OK, excellent, therefore you have a good feedback from me on ebay.

The shock absorbers are wrong, unusable, settings of ESA not works. Any exchanging of springs not resolve this. Pin/needle for settings of ESA required more power for moving. My original WP shock absorbers (four pieces) and my wife's Wilbers shock absorbers can do with 100 grams power for a change of ESA (stiffness) settings. Öhlins required 4,2 kg, so 42 times more!!! This problem a advice from Andreani not resolve!

I will send back shock absorbers to you and you will return money to me. OK?

Best regards

Hello,
Yes, I don't work as a mechanic for a living, now.
1) I'm not a teenager, I was born in 1965
2) I'm graduated mechanical engineer, I worked for 11 years in plant Skoda Auto as quality technician, analyst for chassis, analyzed the faults from operation. My own car, BMW 323ti Compact, has improvement as new camshafts, new pistons, lightweght flywheel, LSD, brakes from BMW M3, ITB, racing exhaust manifolds, ... I maked all changes myself. Power of the engine increased from stock 170 PS to 240 PS, without the turbochrager or supercharger, with naturally aspirated only. Measured on the dynamometer.
3) Trust me, please, such a problem on the shock absorber can't be fixed without complete disassembling entire shock absorber. I will not do this, it would be a breach of warranty.
4) I bought shock absorbers from you, I will complain to you, to claim for replacement with you.

Best regards

P.S. I'm not a amateur. A few years ago I was changing the camshaft on a motorbike BMW R1100 RS in a hotel parking lot in Albania. Unfortunately, the report is only in Czech, Google translator will translate it into Italian or English: https://trust-rust.cz/trips/2017-07-balkan

Hello,
kit ESA is in excellent condition, handles the WP and Wilbers shock absorbers brilliantly. The shock absorbers Öhlins from you requires an unusually large control force on the needle in the piston rod, 40 times more force than WP or Wilbers.
I'm mechanic engineer, I'm certified mechanic engineer with professional education, but but I don't do it for a living now. Can't you read? I wrote this last time.

Calm your hormones, read carefully and write politely, please.

Best regards

Hello,
With all due respect, can you read? I wrote: "The shock absorbers Öhlins from you requires an unusually large control force on the needle in the piston rod, 40 times more force than WP or Wilbers."

How does mounting affect it? The needle requires too much force to change position, 40 N instead of the usual 1 N (N = Newton, 1 Newton represents roughly 100 grams of weight, physics from the basic school). On a usual shock absorber, you push the needle into the piston rod lightly with finger, on the absorber in the hand. On the Öhlins from you, it is necessary to firmly rest the shock absorber against the table and push with force with your whole other hand. Mi capisci?
In this case a advice from Andreani not will solve this problem. It is necessary to disassemble the entire the shock absorber and look for the problem inside the shock absorber. Mi capisci?

I repeat: I'm a mechanical engineer, specializing in automotive repair. I have schools for that. I have a certificate for it. I have more than ten years of experience in Skoda auto, part of Volkswagen concern. I have experince as mechanic in repairs cars and motorbikes. I have experience as renovator of youngtimer cars. You lied to ebay in rsponse to the return request about me being an amateur. I'm not an amateur. You don't know me.
Best regards

Hello,
you mentioned any disc. It missing. Inside the both boxes with the Öhlins logo are the shock absorber, the spring and the plastic distancer. Nothing further. No a Disc, no a warranty card, no a user manual, nothing.
Inside the big box (packing box) was only two boxes with the absorbers, and ... nothing. No a Disc, no a warranty card, no a user manual, nothing.
Inside the plastic envelope, glued on the outside on the packing box was only any papers from FedEx, the invoice from you, and ... nothing. No a Disc, no a warranty card, no a user manual, nothing.
Who makes mistakes? Not me.

I will not close the case until we have some reasonable agreement. The $1 offer is a mockery, not a fair offer.

Best regards

Hello,
this case is ongoing.
On the link you can see the problem: https://www.youtube.com/playlist?list=PLCObHCEYFAZI1pIvWlex2YkjxUWKQ0e-X
Shock absorbers Öhlins requires too much force for change of setting.
The Andreani Group supplies parts to Czech Öhlins partner, the Halbich Motorsport, link https://www.halbich.cz They can assess the situation if the Andreani allow it.
Best Regards

Hello,
video is unavailable in Czech Republic

Hello,
my email: xxx@tiscali.cz

Hello,
Video downloaded. The assembly was done exactly according to the video. I wrote, I'm not an amateur.
Have you seen my videos? Think about it please, the assembling does not affect the need for a lot of force for the pushing of the center needle of shock absorber.

I insist on solving the case. You have several options:
1) We cancel the transaction, you refund me and I send you the shock absorbers.
2) Send me working other shock absorbers and I will return the non-working ones.
3) You pay for the revision at Halbich Motorsport, €150 for each shock absorber, so €300 in total.

Do you have any other suggestion?

Best Regards

Hello,

you are unbelieveable. We agreed last saturday, the parcel services not works during the weekend and today is the monday, the first working day of week. I wrote you: my motorbikes isn't my primary job, my motorbikes is a hobby. In Czechia we are the saying: First of job, fun after that.

The parcel sended, see photos. Increase the refund by the shipping cost, €22, please. You can track it via the internet https://www.postaonline.cz/en/trackandtrace/-/zasilka/cislo?parcelNumbers=CS011911970CZ

Stop a invektives of my work, please, you don't know me and you don't know my abilities. BTW, Andreani makes a mistakes, its seeing on the instructable video - disassembling of lower end of shock absorber without preheating, Loctite requires minimally 80°C, better 100°C. And the assembling without Loctite adhesive.

Best regards

Hello,
I already wrote once: Calm down your hormones and write courteously, please. Ebay asked me about my experiences with purchased goods, so I answered. Don't look for anything more in it.

The parcel was dispatched yesterday, you have a link for web of Czech Post. I'm adding again to be sure: https://www.postaonline.cz/en/trackandtrace/-/zasilka/cislo?parcelNumbers=CS011911970CZ

All was dispatched as I received from you, see photos from yesterday before dispatched.

Best Regards

Hello, I have a meeting, can't to speak.

Hello,
Don't bother me with phone calls and text messages, please. Write here, on ebay, to let them know how inappropriate and arrogant you are behaving. I am attaching a copy of your SMS.

sonicracingparts wrote an SMS, quote:
I don't interest about ur meeting... you are only a fucking CROOK who wants to fuck my money! And this won't happen... bastard! Answer the phone... answer so we speak...

for the third time I give a link to track the shipment: https://www.postaonline.cz/en/trackandtrace/-/zasilka/cislo?parcelNumbers=CS011911970CZ
The shipment is in transit, I will can't accelerate it.

Best Regards

Hello,
stop writing the messages on WhatsApp, please. If you want to tell me something, write here, please.

BTW, you handed over the package to the shipping service on tuesday 14. 03. 2023 at 15:39, it was delivered to me on friday at 15:37, the package was on the road three days.
I handed over the package for transport on Monday 27. 03. 2023, if this package will be on the road the same three days, you will receive it tomorrow at the earliest. Is that clear to you??
Best regards

Hello,

I wrote you via eBay, e.g. on Monday, after I sended the parcel to you, and this message has attachment with the Czech Post ticket for transportation. This message include also link for tracking of the parcel, for sure again: https://www.postaonline.cz/en/trackandtrace/-/zasilka/cislo?parcelNumbers=CS011911970CZ. And the following message contain two photos with the front and the rear shock absorber before packing.

That's why I'm surprised, why you are insulting me and writing a thousand messages on SMS and WhatsApp.

Best Regards

Hello,

to Andreani Group.
That's what you asked for.

Best Regards

Hello,

I don't know, who is the partner in Italy for CzechPost office, You can to try https://www.ship24.com/cs/tracking?p=CS011911970CZ or http://globaltracktrace.ptc.post/gtt.web/ (screenshot is attached)

Best Regards

Hello,

I'm sorry for the slowness of the Czech Post, it seems that the shipment is leaving the Czech Republic only today, even though I handed over the package already on Monday.
You can see it on link: https://www.ship24.com/tracking?p=CS011911970CZ

Best Regards

Hello,
is delivered today to Andreani, see track log: https://www.ship24.com/tracking?p=CS011911970CZ

Best Regards